We aim to create our products to a high standard and to ship them to you in tip top
condition.
‐ If you experience any dissatisfaction with product please contact us and we will assess your claim personally.
‐ If item is assessed as faulty by us, we reserve the right to issue either a full or
part refund via cash or credit note depending on nature of the claim.
‐ Products are handmade specifically for your order, therefore we do not refund for
change of mind.
‐ Product choice is subject to availability, if we are unable to meet your order
request, we will contact you and discuss alternatives / offer you a full refund,
whichever is agreeable to you.
‐ If you would like any of our designs custom made to your own specifications,
please get in contact with us and we can discuss design variation options with
you.Variations can include paper.
‐ We follow appropriate safeguards for the protection of personal information that
is collected, held and used by the company. We keep confidential and private the
personal data of our customers and suppliers consistent with applicable laws.